Refund Policy

Effective Date: 22 December 2025

At Tech TLC: Adoption Architects, we believe in fairness, clarity, and treating people like humans. If something isn’t working, we want to fix it — and if that’s not possible, we provide refunds under the terms below.

Subscription Refunds (Monthly & Annual Plans)

Monthly Subscriptions

• Monthly subscriptions may be canceled at any time.

• Refunds are available if requested within 7 days of the initial purchase.

• After the first 7 days, the subscription remains active through the end of the current billing period and will not renew.

Annual Subscriptions

• Annual subscriptions are eligible for a prorated refund if canceled within 30 days of purchase.

• After 30 days, annual subscriptions are non-refundable, as discounted annual pricing reflects extended access.

Facility & Organizational Plans

For facility, group, or organizational subscriptions:

• Refund eligibility is evaluated on a case-by-case basis

• Factors considered include:

  • Time since activation

  • Level of access provided

  • Number of users onboarded

  • Usage of learning libraries

Our goal is always resolution first, refund second — but refunds are absolutely available when appropriate.

One-Time Purchases & Custom Services

One-Time Digital Purchases

• Refunds are available within 7 days of purchase, provided the content has not been substantially consumed or downloaded.

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Custom Training, Video Libraries, or Services

• Custom work, including branded training libraries, consulting, or bespoke video development, may be eligible for partial refunds based on work completed.

• Once delivery milestones are met, completed portions are non-refundable.

Any refund terms for custom services will be clearly outlined in the applicable agreement or statement of work.

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How to Request a Refund

To request a refund, please contact us with:

• Your name

• Email used for purchase

• Reason for the request (helpful, not required)

Email: deb@adopttechtlc.com
We aim to respond within 2 business days.

Approved refunds are issued to the original payment method whenever possible.

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What Refunds Do Not Cover

Refunds are not available for:

• Abuse or misuse of services

• Violations of terms of use

• Requests made outside the stated refund windows

• Third-party services or tools not operated by Tech TLC

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Our Refund Philosophy

We design our learning libraries to be clear, calm, and genuinely helpful.
If we miss the mark, we take responsibility — and that includes offering refunds.

Because trust matters. And making tech make sense also means making policies make sense.

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